Giving employees a way to voice their thoughts, opinions and suggestions about the business has multiple impacts. Offering opportunities for employees to give feedback allow them to:
- Become more engaged as they feel someone is listening.
- Come up with creative solutions to operational problems.
- Share intelligence to which leaders are not exposed.
- Inform leaders of what employees are thinking and what their needs are.
It’s tough for leaders to conduct an undercover boss operation in their own organizations. Wouldn’t it be easier to just ask employees what they think, what ideas they have and what problems they need solved? In fact, asking them is the easy part; following up with them year after year and taking visible action in the right direction is the hard part.